1. Acceptance of Terms

By accessing or using the services of Park Road Animal Hospital (“we,” “us,” or “our”), including our website at parkroadah.com, submitting any forms, or communicating with us via SMS, phone, or email, you (“Client” or “you”) agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Provided

Park Road Animal Hospital is a full-service veterinary practice located in Charlotte, North Carolina. Services include but are not limited to:

• Wellness exams and preventive care
• Urgent and sick pet visits
• Vaccinations and parasite prevention
• Diagnostics, laboratory, and imaging services
• Surgery and dental care
• Follow-up and post-operative care

All medical decisions remain at the professional discretion of our licensed veterinary team.

3. Appointments and Cancellations

• Appointments may be requested via our website, phone, or SMS.
• We ask for a minimum of 24 hours notice for cancellations.
• Repeated no-shows may result in a required deposit for future bookings.
• We reserve the right to decline service in cases involving animal cruelty or abuse.

4. SMS Messaging Terms (A2P Compliance)

By providing your mobile phone number and opting in to receive text messages from Park Road Animal Hospital, you expressly consent to receive automated and/or manually sent SMS text messages for the following purposes:

• Appointment reminders and confirmations
• Follow-up care instructions
• Vaccination and wellness reminders
• Prescription and refill notifications
• General clinic announcements and health alerts

Message Frequency: Message frequency varies based on your appointments and communications with our clinic. You may receive up to 4–6 messages per month.

Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.

How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.

How to Get Help: Reply HELP to any message for assistance, or contact us directly at:

• Phone: (980) 981-4334
• Email: [email protected]

Supported Carriers: SMS service is available on major U.S. carriers. Carrier support may vary.

No Mobile Opt-In Sharing: Your mobile phone number and opt-in consent will never be sold, shared, or transferred to third parties for their marketing purposes.

5. Payment and Financial Responsibility

• Payment is due at the time of service unless prior arrangements have been made.
• We accept major credit cards, debit cards, and cash.
• Clients are responsible for all charges incurred during each visit, including diagnostics, treatments, and medications.
• We are not responsible for insurance claim denials. Any pet insurance reimbursements are the client’s sole responsibility to manage.

6. Limitation of Liability

Park Road Animal Hospital and its staff shall not be liable for any indirect, incidental, or consequential damages arising from veterinary treatment, delays in treatment, or outcomes beyond our reasonable control. Our maximum liability shall not exceed the total fees paid for the specific service in question.

7. Intellectual Property

All content on parkroadah.com — including text, images, logos, and branding — is the property of Park Road Animal Hospital and may not be reproduced or used without prior written consent.

8. Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina. Any disputes shall be resolved in the courts of Mecklenburg County, North Carolina.

9. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

10. Contact Us

Park Road Animal Hospital
Charlotte, North Carolina
Website: https://parkroadah.com/